Responsible Gaming
Gaming Should Be Entertainment
At Rocket Play, we believe online gaming should be enjoyable entertainment, never a way to earn money or solve financial problems. While we offer exciting gaming experiences, it's important to understand that all games involve risk and the house always has a mathematical advantage.
Please gamble responsibly and only with money you can afford to lose.
Age Verification
In Australia, online gaming is only for individuals aged 18 years or older. By accessing Rocket Play, you confirm that you are of legal age to participate in online gaming in your jurisdiction.
We take age verification seriously and reserve the right to request proof of identity and age at any time.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem:
- Spending more time and money on gaming than intended
- Chasing losses by gambling with more money to recover what you've lost
- Hiding your gaming activity or lying about the amount you gamble
- Feeling anxious, irritable, or restless when not gaming
- Neglecting work, study, family, or social relationships
- Using gaming to escape problems, stress, or negative emotions
- Borrowing money or going into debt to finance gaming
- Failed attempts to reduce or stop gaming
- Jeopardising relationships, education, or career opportunities
- Experiencing financial difficulties related to gaming
If you recognise any of these signs, it's important to reach out for support immediately.
Self-Help Tools Available
Rocket Play provides several responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're prepared to lose in a given timeframe
- Reality Checks: Receive periodic reminders about how long you've been gaming and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break
- Account Closure: Permanently close your account if you choose to stop gaming
To access these tools, please contact our customer support team or visit your account settings.
Support Organisations & Resources
If you're struggling with gambling, professional help is available:
Australia
- Gambling Help Online — Free, confidential support and counselling
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (24/7 helpline)
International Resources
- GamCare (UK) — Free support and advice for problem gambling
Website: www.gamcare.org.uk - GamStop (UK) — National self-exclusion scheme
Website: www.gamstop.co.uk - Responsible Gambling Council (Canada) — Evidence-based resources and support
Website: www.responsiblegambling.org - National Council on Problem Gambling (USA) — 24/7 confidential helpline
Website: www.ncpgambling.org
Phone: 1-800-522-4700 - Bundeszentrale für gesundheitliche Aufklärung (Germany) — Federal Centre for Health Education
Website: www.bzga.de
If You Need Help
If you believe you have a problem with gambling, please don't hesitate to seek help. Support is confidential, free, and available 24/7. Speaking to a counsellor can make a real difference.
Contact Gambling Help Online today: 1800 858 858
Remember: It's never too late to ask for help, and recovery is possible.